Change or transfer BRNKL Black ownership

Transfer your BRNKL Black to a new owner while maintaining control over your data, users, and subscriptions.

Getting started

Only the current device owner can transfer ownership. To begin the transfer process:

1. Go to Settings

2. Select Users

3. Click on your name under the "Owners" section

4. Click Change Owner

Transfer options

The following transfer options are available for your BRNKL Black:

Manage events and videos

• Delete: All events and videos will be permanently removed before transfer

• Share: All events and videos will be shared with the new owner

Manage users

• Remove: All current users (except the new owner) will lose access to the app

• Keep: Current users will keep their app access under the new owner

Invite new owner

• Select an existing user from your device, or

• Enter the email address of someone new

Step-by-step transfer process

Step 1: Configure your transfer

Choose your preferences for data and users based on the options above.

Step 2: Review and confirm

You'll see a confirmation page showing all your selections. Review carefully as some changes (like deleting data) cannot be undone.

Click Transfer when you're ready to proceed.

Step 3: Transfer in progress

Once initiated, you'll see "Transfer in progress" under your name in the Users tab. An email invitation will be sent to the new owner.

Step 4: New owner accepts

The new owner will receive an email with a link to accept the transfer. They have 7 days to respond.

What happens next?

If the new owner accepts

• They'll be redirected to the device and become the new owner immediately

If the new owner declines

• The transfer is cancelled

• You remain the owner with full access

• No changes are made to your data, users, or subscriptions

If no response is received (7 days)

• The transfer invitation expires

• You'll see "Transfer in progress" in your Users tab and the date it expires

• You remain the owner with full access

• The new owner will see "Invite has expired" if they try to use the link

Cancelling and resending an invitation

• You can cancel a transfer of ownership at any time by clicking cancel under “Transfer in progress”.

• You can resend an invitation but clicking “Send invite again”. This will reset the 7 day expiry for the invitation.

Important things to know

About Users

• If you choose to remove users, they'll lose access immediately when the transfer is accepted

• If you retain users, they'll continue to have the same level of access under the new owner

Transfer security

• Transfer links are secure and unique

• Links expire after exactly 7 days for security

• Only the invited person with a BRNKL account that matches the invited email can accept the transfer

Frequently asked questions

Can I cancel a transfer after I've sent it? Yes, you can manage the transfer in the Users tab.

What if I made a mistake in my selections? You can review all your choices on the confirmation page before clicking Transfer. Once the transfer is sent, your selections cannot be changed but you can cancel the transfer and start over.

Can I transfer to someone who doesn't have a BRNKL account? Yes, you can enter any email address. They'll be guided through the account creation process when they accept the transfer.

Can I see the status of my transfer? Yes, go to Settings > Users and look under your name. You'll see the current status of any pending transfers.

What if the new owner never receives the email? Ask them to check their spam folder. The email comes from BRNKL and includes the device name in the subject line. If they still can't find it, you can send the invite again through the settings page under the Users tab

Can I have multiple transfers pending at once? No, you can only have one transfer in progress at a time per device.

Need help?

If you encounter any issues during the transfer process or have questions not covered here, please contact our support team with:

• Your device serial number

• The email address of the new owner

• A description of the issue

Our support team can help troubleshoot transfer issues and provide additional assistance as needed.